1. Who we are
Our website address is: https://www.emeraldglade.com.au
This website is owned and operated by Emerald Glade (ABN 43 793 950 182).
We are an Australian business based in Victoria, providing specialised compliance auditing and beer line cleaning services primarily to pubs and clubs within Victoria.
Throughout this privacy policy, terms such as “we”, “us”, “our”, or “Emerald Glade” refer to Emerald Glade (ABN 43 793 950 182).
We are committed to protecting your privacy and handling your personal information transparently and securely in accordance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).
2. Types of Personal Information We Collect
We may collect and hold various types of personal information, including:
Information provided by you: Any other personal information you voluntarily provide to us through forms, surveys, or other interactions.
Contact Details: Name, business name, email address, phone number, physical address.
Communication Data: Records of your communications with us (e.g., emails, contact form submissions).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website and services, potentially including analytics data.
3. How We Collect Personal Information
We collect personal information in several ways:
Directly from You: When you fill out our contact form, request a quote, subscribe to communications, email us, phone us, or otherwise provide information directly to us.
Automatically: When you interact with our website, we may automatically collect Technical Data and Usage Data using cookies and similar technologies (see Section 6: Cookies and Website Analytics).
From Third Parties: We generally collect information directly from you, but may occasionally receive information from third parties where relevant to our services (e.g., publicly available sources, referrals).
4. Purpose of Collecting and Using Personal Information
We collect, hold, use, and disclose personal information for purposes including:
- To respond to your inquiries submitted via our contact form, email, or phone.
- To provide you with information, quotes, or services that you request.
- To manage our relationship with you, including communication regarding services.
- To operate, maintain, and improve our website and services.
- To ensure the security of our website and systems.
- For internal administrative purposes, business planning, and record keeping.
- To comply with our legal obligations.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose, or if otherwise required or permitted by law.
5. Contact Form Submissions
When you submit an inquiry through the contact form on our website, we collect the personal information you provide (typically your name, email address, phone number if provided, and the content of your message). We collect this information solely for the purpose of responding to your inquiry, providing the requested information or quote, and maintaining communication related to your request. This information is typically stored within our email system and potentially internal record-keeping systems. We retain this information for as long as necessary to fulfil the purpose of your inquiry and for a reasonable period thereafter for our business records, or as required by law.
6. Cookies and Website Analytics
Our website uses cookies (small text files placed on your device) to enhance user experience, operate the website, and gather analytics.
Managing Cookies: You can usually control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Essential Cookies: Some cookies are necessary for the website to function correctly (e.g., session cookies).
Convenience Cookies: If you leave comments (if enabled), cookies may save your details for future convenience. Login cookies and screen options cookies may be used if user registration/login is enabled.
Analytics Cookies: We may use third-party analytics services like Google Analytics to understand how visitors use our website. These services use cookies to collect information such as your IP address, pages visited, time spent on pages, and browser/device type. This data helps us improve our website and services. This information is typically aggregated and anonymised by the provider.
You can learn more about Google’s practices at Google Privacy & Terms.
You can opt-out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
7. Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g., videos from YouTube, maps from Google Maps). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged in to that website. We recommend reviewing the privacy policies of these third-party websites.
8. Disclosure of Personal Information (Sharing Your Data)
We do not sell your personal information. We may disclose your personal information to third parties only in the following circumstances:
- Service Providers: To third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., website hosting providers, IT support, email service providers, spam detection services). These providers are only permitted to use your information to assist us.
- Professional Advisors: To our lawyers, accountants, insurers, or other professional advisors as necessary.
- Legal Requirements: If required by law, regulation, court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: If Emerald Glade is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality agreements.
Automated Spam Detection: Visitor comments (if enabled) and potentially contact form submissions may be checked through an automated spam detection service (e.g., Akismet).
9. Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes measures like SSL encryption for data transmitted via our website, secure storage solutions, and access controls for our staff. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact Form Data: Retained as long as needed to address the inquiry and for reasonable record-keeping.
- Comment Data: If you leave a comment (if enabled), the comment and its metadata may be retained indefinitely unless you request deletion, to allow for automatic recognition of follow-up comments.
- User Registration Data: If user registration is enabled, user profile information is retained until the user deletes their account or requests deletion.
We will securely destroy or de-identify personal information when it is no longer needed for the purpose for which it was collected.
11. International Data Transfers
Some of our third-party service providers (e.g., hosting, email, analytics) may be based or store data outside of Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles, often through contractual clauses or reliance on the provider’s own robust privacy compliance frameworks.
12. Your Rights Over Your Data
Under the Australian Privacy Act, you have rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate, incomplete, or out-of-date personal information we hold about you.
- Erasure/Deletion: You can request that we erase personal information we hold about you, subject to certain exceptions (e.g., data we are legally obliged to keep).
- Making a Request: To exercise these rights, please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.
13. Complaints
If you believe we have breached the Australian Privacy Principles or have a concern about our handling of your personal information, please contact us using the details below. Please provide details of the incident so we can investigate. We will endeavour to resolve your complaint promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Online: www.oaic.gov.au/complaints
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
14. Contact Information
For any questions about this privacy policy, to make a request regarding your personal information (such as access or correction), or to lodge a complaint, please visit our Contact Page on this website: https://www.emeraldglade.com.au/contact
15. Changes to This Privacy Policy
We may update this privacy policy from time to time by publishing a new version on our website. We encourage you to review this page periodically for any changes. The “Last Updated” date at the top indicates when revisions were made.